Job File Coordinator

Do you enjoy helping people through difficult situation?

We are seeking someone who has excellent phone skills, detail oriented, excellent analytical skills, and a serious multi-tasker. If you are self-motivated and have superb interpersonal skills; then you will thrive in this work environment. Our ideal candidate is proactive, experienced, provides superior service and takes ownership of their work. 

As a SERVPRO franchise employee, you will receive a competitive pay rate with opportunity to  learn and grow. 

Primary Responsibilities: 

• Monitor job file status
• Monitor job file audit status 
• Maintain job file WIP's 
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation 
• Create preliminary estimate 
• Daily job file coordination
• Perform job file backup 
• Maintain interal & external communications
• Prepare job file reports 
• Complete & review job file documentation for final upload & the audit process.  
• Complete job file audit process
• Perform job close-out
• Assist other departments as needed 

Position Requirments:

• 2+ years of administrative or office related experience
• Experience with writing estimates, job file process, and quality assurance is a plus
• Experience in service industry environment - a plus 
• Outstanding written and verbal communication skills
• Polite, confident and excellent customer service skills
• Ability to remain calm & professional during tense or stressful situations
• Excellent organization skills & strong attention to detail 
• Self-motivated & goal oriented 
• Prior experience with Xactimate a huge plus: training available 
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to successfully complete a background check 

40 hours per week/flexible to work overtime when needed

Hours 7:30AM - 4PM 
Salary based on experience 
Health insurance available