• Manager of Crisis Services

    Posted: 06/24/2019

    Manager of Crisis Services
    Type: Full-Time
    Location: Elgin, IL/Community
    Travel: Moderate
    The Manager of Crisis Services is responsible for day-to-day SASS operations such as training crisis workers, scheduling staff, coordinate calls when there is a high call volume, reviewing clinical documents (SASS assessments, case closings, billing), and providing supervision to staff, and attending community meetings as-needed. Requires on-call availability.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Be available for crisis emergency response backup to crisis worker
    • Respond to calls from answering services and CARES lines
    • Responsible for review and closure of client charts including QMHP/LPHA responsibilities as defined in Medicaid Rule 132 and per SASS contract.
    • Responsible for knowledge of Medicaid Rule 132 and Medical Rule 140 and SASS contract.  Also responsible for attending any training on changes in the Rule or SASS contract.
    • Responsible for networking with collaterals to improve clinical services and support the agency’s mission, vision, and values.
    • Responsible for coordinating in-service training for program staff.
    • Responsible for maintaining clinical documentation according to agency policy and procedures.


    • Provide clinical and/or administrative supervision to direct reporting staff members including: SASS Crisis Workers, interns involved in the SASS program (herein referred to as “staff”).
    • Provide annual evaluations of staff.
    • Assume or reassign duties of staff when positions are vacant or staff are on leave.
    • Monitor staff direct service statistics and billable hours
    • Conduct monthly staff meetings to provide training, supervision, and informal support to staff.


    • Meet on regular basis with Director of Crisis Services regarding issues and policies applicable to the SASS program.
    • Work with Administrative Team in planning and evaluating SASS programs and projects.
    • Manage schedule of Crisis Workers.
    • Develop program goals for SASS program.
    • Respond to questions, comments, concerns about crisis program.
    • Responsible for hiring of staff to fill vacant positions that are in direct report positions.
    • Responsible for training of new staff in direct reporting positions and providing on-going training.
    • Participate in administrative team meetings and other meetings, as requested.
    • Be prepared to represent the agency in networking meetings with other agencies or community or educational organizations.
    • Advise and support staff as they encounter questions or difficulties when dealing with clients.
    • Responsible for the completion of all agency administrative paperwork, billing slips, time sheets, expense sheets and any other administrative or agency requested reports.
    • Responsible for leading program-related risk management and continuous quality improvement activities for the SASS program.         
    • Perform community education and speaking engagements.
    • Be available to participate in fundraising/promotional activities sanctioned by our agency.
    • Coordinate regular meetings with staff and local area psychiatric referral sources.
    • Responsible for collaborating with funding sources regarding outcome measures.
    • Attend workshops and training to keep clinical skills and knowledge current and to increase knowledge of program planning, evaluation, management and legal issues.
    • Review and revise, as necessary, agency forms relating to client and staff working procedures.  Also, review and revise as necessary clinical forms and procedures.
    • Perform other duties as assigned by the Executive Director, Director of Clinical Services, or Director of Crisis Services.
    • Perform business related travel as needed.
    • Responsible for performing job responsibilities with a positive attitude.
    • Responsible for promoting collegiality at the workplace by working collaboratively with others.
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
    This position has 16-20 direct reports.
    This job operates in a professional office environment and in the community. This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20lbs.
    The incumbent is frequently expected to walk, sit, stand, bend and drive. The incumbent may also need to climb stairs on occasion. Must be able to lift up to 35 lbs. on occasion.
    The work environment is mostly in the office and will have varying temperatures and noise level. The incumbent can expect to work in client’s homes, schools, public libraries, and community agencies.
    The physical demands and work environment described here are representative of those that should be met by an employee to perform the essential functions of this job successfully.

    Must possess at least a Master’s Degree in Psychology, Social Work, or another related field. LCSW or LPHA strongly preferred.
    Eligible for Medical, Dental, Flexible Spending Plan, Simple IRA, Holiday Pay, PTO, Training Budget of $125/year and Flexible Scheduling.

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