• Neighborhood Services Manager - $87,883 annual salary

    City of Elgin
    Job Description
    Interfaces with Elgin residents, property owners and other interested parties regarding property maintenance, rental, public health and general quality of life concerns. Reviews current procedures, processes and policies; recommends and implements improvements. Supervises daily work of the Code Compliance and Public Health Officers, conducts field inspections with Code Compliance Officers to ensure proper procedures are being followed, assists Code Compliance Officers with office and computer work, reviews requests for compliance time extensions, supervises the department's weekly court activity, assists the Director of Neighborhood Services with performance evaluations and disciplinary action, assists in the development of inspection programs and procedures, performs investigations to enforce compliance with applicable codes, rules and regulations, and assists the Director of Neighborhood Services as required.

    ESSENTIAL FUNCTIONS/TYPICAL TASKS:
    • Supervises the daily field inspection and office work of Code Compliance Officers, ensures proper inspection procedures are being followed.
    • Sets priorities for Code Compliance officers to ensure task completion and performance goals are met.
    • Cultivates and maintains relationships with community members, including neighborhood groups; maintains updated contact information for neighborhood and community groups; attends evening community meetings as necessary.
    • Interacts and communicates with the general public from the office, in the field, and on the telephone.
    • Identifies training needs of staff and provides coaching and training, or arranges applicable training, to meet employee development needs; identifies, cultivates, and advocates for assigned staff professional advancement.
    • Provides assistance in interpreting applicable codes and ordinances.
    • Manage resident cases from a top-level view: identify recurring resident/neighborhood issues; make recommendations for resolution.
    • Reviews requests for compliance time extensions.
    • Assists Code Compliance Staff in the daily input of inspection data into the computerized data base and in generating required reports in a timely fashion.
    • Investigates complaints regarding any violations of the Property Maintenance Code and other codes as adopted by the City of Elgin.
    • Investigates complaints of nuisances and unsanitary environmental conditions, such as garbage, junk, abandoned vehicles, insects, etc. Determines validity of complaints and advises owners/occupants of actions necessary to correct the conditions.
    • Prepares letters for the general public and assists in the maintenance of files, records, and reports.
    • Collects and prepares data and documentary evidence of noncompliance for use in court proceedings. Appears and testifies at legal proceedings as required.
    • Assists Code Compliance Staff in the collection and preparation of data and documentary evidence of noncompliance for use in legal proceedings.
    • Supervises the Division's weekly court activity and assists the City Attorney in prosecuting property maintenance and related housing cases.
    • Under direction of the Director of Neighborhood Services, assists in the preparation of reports on the activities of the Division.
    • Assists the Director of Neighborhood Services in conducting performance evaluations and disciplinary action.
    • Assists the Director of Neighborhood Services in the development and implementation of inspection programs.
    OTHER
    Strong customer service and conflict resolution skills are required. Knowledge of or ability to learn local codes and ordinances, State laws, national model codes, and accepted practices relating to the enforcement of property maintenance, building, zoning, health, and fire standards; extensive and demonstrative knowledge of computer applications used in an office setting including but not limited to Microsoft Office Suite, email, text messaging, and customer relationship management platforms such as Salesforce.com; ability to communicate with the public about property maintenance, social service, housing practices or quality of life issues; the ability to complete work assignments on an individual level and make decisions as required by the position; the ability to supervise other employees and make decisions relating to the work of those employees.

    EDUCATION AND EXPERIENCE:
    Graduation from an accredited high school; three years experience in municipal government management, code enforcement/property standards, or customer service or a combination thereof. Accredited certification as AACE Code Compliance Administrator or International Code Council (ICC) Code Specialist designation within 18 months of hire; experience in the supervision or management of other employees is preferred; requires possession of a valid Illinois class 'D' drivers license. 
     
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