Unemployment benefits may be available to some individuals whose unemployment is attributable to COVID-19. IDES recently adopted emergency rules to try to make the unemployment insurance system as responsive to the current situation as possible.
UNEMPLOYMENT OFFICES REMAIN CLOSED. FILE ONLINE OR CALL TO FILE FOR BENEFITS
The health and safety of our customers and our staff are of highest importance. In order to protect everyone through social distancing, IDES offices are closed to the public until further notice.
You may access IDES services using the following methods:
To file an Unemployment Insurance claim, click here.If you have questions about Unemployment Insurance, please call our Customer Service Centerat 800-244-5631 or 866-488-4016 TTY.
To certify for Unemployment Insurance benefits, click hereor call Tele-Serve at 312-338-4337 Monday - Friday 5:00 a.m. – 7:30 p.m.
To post your resume, search job postings, or find a job, visit www.illinoisjoblink.com
In order to process the extremely high volume of unemployment benefit claims due to COVID-19, IDES has implemented the following schedule for those filing claims online and over the phone:
Online Filing Schedule:
- Those with last names beginning with letters A-M will be asked to file their claims on Sundays, Tuesdays, or Thursdays.
- Those with last names beginning with letters N-Z will be asked to file their claims on Mondays, Wednesday, Fridays.
- Saturdays will be available for anyone to accommodate those who could not file during their allotted window.
Call Center Filing Schedule:
- Those with last names beginning with letters A-M will be asked to call on Tuesdays and Thursdays between 7:30am – 6pm.
- Those with last names beginning with letters N-Z will be asked to call on Mondays and Wednesdays between 7:30am – 6pm.
- Fridays (7:30am – 6pm) will be available for anyone to accommodate those who could not file during their allotted window.
The day or time of day in which a claim is filed will not impact whether you receive benefits or your benefit amount. Additionally, claims will be back-dated to reflect the date in which a claimant was laid-off or let go from their job due to COVID-19.
Note: The days in which you can file a claim may be different from the days in which you are asked to certify.
SELF-EMPLOYED? FILE NOW FOR BENEFITS (As of May 1)
Updated guidance from the Illinois Dept of Employment Security: Individuals should proceed with applying for benefits now even if they are a 1099 contractor or a sole proprietor (not May 11 as previously advised). The initial claim will likely be denied, however it should put the applicant in the application process for those 1099 and sole proprietors that will receive benefits under the Cares Act. Those benefits include the $600/week, known as the Federal Pandemic Unemployment Compensation (FPUC). Details at https://www2.illinois.gov/ides/Pages/default.aspx. The benefit to applying and then getting denied is that it proves individuals cannot get regular unemployment benefits and therefore are that much readier for the new application around May 11. According to IDES, when awarded unemployment compensation will be back-dated until the date a person was first unemployed.